Pico X Health shop orders delivered in Singapore can be returned if the product is defective — damaged on arrival, the wrong item, or not working out of the box. Unopened, unused items in original packaging can be exchanged within 14 days of delivery. Custom-mixed paint, opened paint tins and clearance items are excluded. WhatsApp +65 8751 5146 with your order number and photos to start a return.
This Return & Exchange Policy applies to products purchased from the Pico X Mould Removal online shop and delivered within Singapore. We accept returns for defective products and offer exchanges, subject to the conditions below.
2. Returns for Defective Products
We accept returns for defective products only. A product is considered defective if:
It arrives damaged, broken, or unusable due to a manufacturing fault.
The wrong item or variant was shipped to you.
It fails to perform its core function out of the box.
Cosmetic variations (e.g., minor paint tin dents that do not affect the product) or colour differences due to screen calibration are not considered defects.
3. Exchange Policy
We accept exchanges under the following conditions:
The product is unopened, unused, and in original packaging.
You request the exchange within 14 days of delivery.
The product is not a custom-mixed paint, opened paint tin, or clearance item.
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer a store credit or refund at our discretion.
4. Items Not Eligible for Return or Exchange
Opened or used paint, coatings, or cleaning products.
Products damaged by misuse, improper storage, or accidental spillage.
Items purchased more than 14 days prior to the return request.
Free gifts, promotional items, and downloadable/digital products.
5. How to Request a Return or Exchange
Contact us within 14 days of delivery with the following information:
Order number and delivery date.
Clear photos of the defective or incorrect item.
Your preferred resolution: replacement, exchange, or refund.
Approved refunds will be processed to the original payment method within 7–14 business days. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
7. Shipping for Returns
For defective or incorrect items, we will arrange collection or provide a prepaid return label. For other exchanges, the customer is responsible for return shipping costs unless otherwise agreed.
Trained Pico X Health technicians follow strict containment, PPE, and protocols on every job in Singapore.
Moisture mapping reveals hidden damp before remediation begins.Full PPE — P100 respirator, goggles, suit — protects technicians and your indoor air.Plastic containment isolates the work zone so spores cannot migrate.Anti-mould treatment applied to kitchen cabinetry next to the aircon coil.contained sander removes the contaminated paint layer cleanly.Anti-mould paint sealed around bathroom ceiling pipes — the most common HDB hotspot.Extension tooling reaches the full ceiling without moving the homeowner's furniture.HVLP sprayer lays an even anti-mould barrier across treated ceilings.
Before & After: Real Singapore Jobs
Documented mould remediation across HDB, condo, landed and commercial spaces.
Before — severe ceiling mould around bathroom pipes.After — clean ceiling, sealed pipes, anti-mould coating in place.Before — black mould near the bedroom aircon.After — restored ceiling, mould-free for the long term.Before — staining and mould around the ceiling fan housing.After — clean, repainted ceiling around the fan.
Products We Use & Recommend
Professional-grade equipment and coatings selected for Singapore's humid climate.
HEPA air purifiers and industrial-grade dehumidifiers for tropical Singapore homes.Recommended anti-mould paints: Breathe, Zinsser Perma-White, and Gush Care.Mould Kill Zone range — Anti-Condensation Coating, Anti-Mould Paint, Anti-Mould Coating, Moldicide Spray, Mould Remover.
Shield23 Pro — Antimicrobial Coating
Long-life inorganic-ion defense applied by trained Pico X Health technicians across hospitals, F&B, schools, and homes.
Shield23 Pro inorganic-ion antimicrobial coating — 99.9% pathogen reduction for 6–12 months.
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