Return & Exchange Policy | Pico X Mould Removal

Quick Answer

Pico X Health shop orders delivered in Singapore can be returned if the product is defective — damaged on arrival, the wrong item, or not working out of the box. Unopened, unused items in original packaging can be exchanged within 14 days of delivery. Custom-mixed paint, opened paint tins and clearance items are excluded. WhatsApp +65 8751 5146 with your order number and photos to start a return.

Based on: Pico X Health Case Studies Field Data Verification

1. Overview

This Return & Exchange Policy applies to products purchased from the Pico X Mould Removal online shop and delivered within Singapore. We accept returns for defective products and offer exchanges, subject to the conditions below.

2. Returns for Defective Products

We accept returns for defective products only. A product is considered defective if:

It arrives damaged, broken, or unusable due to a manufacturing fault.
The wrong item or variant was shipped to you.
It fails to perform its core function out of the box.

Cosmetic variations (e.g., minor paint tin dents that do not affect the product) or colour differences due to screen calibration are not considered defects.

3. Exchange Policy

We accept exchanges under the following conditions:

The product is unopened, unused, and in original packaging.
You request the exchange within 14 days of delivery.
The product is not a custom-mixed paint, opened paint tin, or clearance item.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer a store credit or refund at our discretion.

4. Items Not Eligible for Return or Exchange

Opened or used paint, coatings, or cleaning products.
Products damaged by misuse, improper storage, or accidental spillage.
Items purchased more than 14 days prior to the return request.
Free gifts, promotional items, and downloadable/digital products.

5. How to Request a Return or Exchange

Order number and delivery date.
Clear photos of the defective or incorrect item.
Your preferred resolution: replacement, exchange, or refund.

Reach us via WhatsApp at +65 8751 5146 or email at [email protected].

6. Refunds

Approved refunds will be processed to the original payment method within 7–14 business days. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

7. Shipping for Returns

For defective or incorrect items, we will arrange collection or provide a prepaid return label. For other exchanges, the customer is responsible for return shipping costs unless otherwise agreed.

8. Contact

Pico X Health
8 Clean Tech Loop, Singapore 637145
WhatsApp: +65 8751 5146
Email: [email protected]