Quick Answer
After you book a Pico X Health mould service, your assigned supervisor confirms the scope and time. Our team moves the furniture — you only need to keep valuables and fragile items safe and remove wall frames. The technician arrives within ±30 minutes of your booked start; service time is approximate and may run shorter or longer. You pay on completion by PayNow (UEN), card, Atome, GrabPay Later or Shopee PayLater, and treated surfaces carry a 6-month (Essential) or 12-month (Signature) warranty.
After you book
- You receive a booking confirmation with your service, date and time slot.
- An assigned supervisor contacts you to confirm the scope, answer questions and finalise timing.
- You get a pre-visit reminder before the team arrives.
Any questions at this stage — message your supervisor directly.
How to prepare your home
You do not need to move furniture — our team does that for you. All you need to do before we arrive:
- Keep valuables and fragile items out of the work area (jewellery, documents, electronics, ornaments).
- Remove wall frames, mirrors and wall hangings from the surfaces being treated, so we can start immediately.
- Keep pets and children away from the treatment zone during the visit.
- Ensure the room is ventilated — an extractor fan, window or fan available helps drying.
Keeping valuables safe
Our team takes care and moves furniture, but please stow jewellery, documents, electronics and fragile items, and remove anything hanging on the walls to be treated. We are not liable for personal belongings left in the work zone.
Arrival time
Your technician arrives within ±30 minutes of your agreed starting time, and we message you on the day to confirm. Access rules, lift bookings or traffic at condo buildings can occasionally shift this — we keep you informed rather than leaving you guessing.
Service time is approximate
The stated service time is an estimate, not a fixed duration. It may run shorter or longer depending on:
- The extent of the infestation found on site
- The number of surfaces being treated
- Access to the affected areas
- Drying and curing time for sealers and coatings
- On-site conditions discovered during treatment
Your supervisor gives you a realistic update once the team is on site.
During the visit
- Containment set up around the affected area.
- Treatment of the mould colony at the substrate.
- Sealer and anti-mould paint application, where included.
- Cleanup of the work area.
- A post-job walkthrough so you can review the completed work before paying.
Payment upon completion
You pay after the job is done and you are satisfied. Accepted payment methods:
- PayNow via UEN
- Credit / debit card
- Atome (interest-free instalments)
- GrabPay Later
- Shopee PayLater
Receipts are provided on request.
Warranty by package
Treated surfaces carry the warranty for the package you booked:
- Essential Care (S$299 per full wall or ceiling, first surface S$199 promo): 6-month warranty on each treated surface.
- Signature Care (S$400 per full wall or ceiling): 12-month warranty on each treated surface.
- Toilet Refresh (S$199): 3-month workmanship warranty on the treated bathroom.
- Toilet Protection Pro (S$400): 12-month warranty, finished with the Pico X Bathroom Pro moisture-blocking coating.
Add-on works (silicone change, vanity or cabinet treatment, pipe painting) are covered for workmanship only. Chemical-Free PureSteam aircon care is a cleaning service and does not carry a regrowth warranty. Every warranty excludes seepage, structural defects and new water ingress.
Read the full terms — what's covered, what's excluded, and how to make a claim — on our warranty policy page.
Questions? Talk to your assigned supervisor
Before, during or after the visit, your assigned supervisor is your point of contact.
WhatsApp / Phone: +65 8751 5146
Email: [email protected]
Address: 8 Clean Tech Loop, Cleantech Park 3, Singapore 637145
Frequently asked questions
What do I need to prepare before the team arrives?
You do not need to move furniture — our team does that for you. Please keep valuables and fragile items out of the work area, and remove any wall frames, mirrors or wall hangings from the surfaces being treated so we can start immediately. Keep pets and children away from the treatment zone, and make sure an extractor fan or window ventilation is available.
Will the technician arrive on time?
Your technician arrives within ±30 minutes of your agreed starting time, and we message you on the day to confirm. Traffic, access or lift-booking delays at condo buildings can occasionally shift this, but we keep you informed rather than leaving you guessing.
How long will the service take?
The stated service time is approximate. Actual duration can be shorter or longer depending on the extent of infestation, the number of surfaces, access, drying and curing time, and on-site conditions found during treatment. Your supervisor gives you a realistic update once the team is on site.
When and how do I pay?
Payment is due on completion, after the job is done and you are satisfied. You can pay by PayNow via UEN, credit or debit card, Atome (interest-free instalments), GrabPay Later, or Shopee PayLater.
What warranty do I get?
Warranty follows the package you booked: Essential Care (S$299 per full wall or ceiling, first surface S$199 promo) carries 6 months, Signature Care (S$400 per full wall or ceiling) carries 12 months, Toilet Refresh (S$199) carries a 3-month workmanship warranty, and Toilet Protection Pro (S$400) carries 12 months. Add-on works such as silicone change, vanity treatment and pipe painting are covered for workmanship only, and Chemical-Free PureSteam aircon care is a cleaning service with no regrowth warranty. All warranties exclude seepage, structural defects and new water ingress. See our full warranty policy for details and how to claim.
Who do I contact if I have questions?
Any questions before, during or after the visit — contact your assigned supervisor. You can also reach the team on WhatsApp at +65 8751 5146 or by email at [email protected].
Related
Read our warranty policy, browse services, or see real case studies.
Talk to a Pico X Health specialist
Send us a photo on WhatsApp and we will reply with scope, price and warranty for your property.